Clear Consent Limited (“Clear Consent”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you access our Services.
This Privacy Policy applies to users of our website (www.clearconsent.co.uk), our software platform, and any related applications and integrations, including AI services such as ChatGPT and video avatar tools like Synthesia. By using our Services, you consent to the practices described in this Privacy Policy.
We may collect and process the following categories of personal data: - Identification Data: Name, email address, professional registration number, company name. - Account Data: Login credentials, preferences, and subscription details. - Usage Data: Interactions with our platform, logs, IP address, browser type, and access times. - Patient Data: Information uploaded by healthcare professionals including medical history, consent workflows, images, videos, and audio recordings. - AI Interaction Data: Prompts and responses entered by users via ChatGPT or video generation platforms (e.g., Synthesia), processed solely for the purpose of consent communication.
We use personal and patient data to: - Provide, operate, and maintain our Services. - Facilitate patient communication and informed consent. - Support integration with AI tools (e.g., ChatGPT) and video services (e.g., Synthesia). - Improve and personalise user experience. - Provide technical support and respond to enquiries. - Comply with legal and regulatory obligations.
We process personal data based on the following legal grounds: - Contractual necessity – for account registration and subscription fulfilment. - Legitimate interests – to improve our services and prevent misuse. - Consent – for processing sensitive patient data and optional marketing communication. - Legal obligation – where required by law or regulators.
Where Clear Consent integrates third-party AI models (e.g., OpenAI’s ChatGPT, Synthesia): - These services are used to enhance consent communication but do not replace professional judgement. - AI-generated content must be reviewed by the clinician. - No patient data is stored by Synthesia or ChatGPT. - Third-party privacy policies also apply.
We do not sell or rent your data. We may share it with: - Service providers (e.g., cloud storage, payment processors, AI tools). - Regulators or legal authorities, if required by law. - With your explicit consent or instruction.
All data processors are subject to appropriate contractual safeguards and GDPR compliance.
We retain data for as long as necessary to: - Fulfil the purposes outlined in this policy. - Comply with legal, regulatory, or audit obligations. Consent records and associated data are retained for a minimum of 8 years in line with UK medical recordkeeping standards.
We apply industry-standard security measures including encryption, secure user authentication, and access control. While we aim to protect your information, we cannot guarantee complete security due to inherent risks of data transmission online.
You have rights under UK GDPR, including: - Access to your data - Rectification of inaccurate data - Erasure of data (“right to be forgotten”) - Restriction of processing - Data portability - Objection to processing
To exercise your rights, contact: admin@clearconsent.co.uk
Our Website may use cookies to enhance user experience and track site usage. You can set your browser to refuse some or all browser cookies, or to alert you when websites set or access cookies.
Our Services are intended for professional users. We do not knowingly collect data from children under 16 without verified parental consent.
We may update this Privacy Policy from time to time. Material changes will be notified via email or platform alerts. Continued use of the Services indicates acceptance.
If you have any questions or concerns about this Privacy Policy or our data practices, contact: Clear Consent Limited
167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Email: admin@clearconsent.co.uk
Effective Date: 28 October 2025